— Refunds

Refund Policy

How refunds work at Adams Analytics — eligibility, evidence, timelines and how to request one.

●Last updated · August 2026

📜1. Scope and Acceptance

This Refund Policy ("Policy") governs every payment made to Adams Analytics, a service operated by Build in Cairo ("we", "us", "our"). It forms part of our Terms of Service.
  1. By purchasing any paid subscription you confirm that you have read, understood and accepted this Policy in full.
  2. This Policy applies to every payment method offered at checkout, including debit and credit cards, InstaPay, Vodafone Cash, bank transfer and PayPal.
  3. This Policy applies equally to all subscription tiers and to both monthly and annual billing cycles.
  4. Where any other communication conflicts with this Policy, this Policy prevails on all refund matters.
  5. Nothing in this Policy limits any statutory consumer rights that apply to you under the law of your country of residence.

🎁2. Free Trial First — Try Before You Pay

Every new account receives a free trial before any payment is taken. The trial exists so that you can evaluate the platform thoroughly at no cost and at no risk.
  1. The free trial gives you access to the plan features so you can assess whether the service meets your needs.
  2. You are strongly advised to test every feature you intend to rely on during the trial period.
  3. Because a genuine free trial is provided to all customers, refund requests based solely on a change of mind after the eligibility window in Section 3 are not accepted.
  4. Upgrading from the trial to a paid plan is treated as your confirmation that the trial was sufficient to evaluate the service.
  5. If the trial itself did not work correctly, contact support before subscribing so we can resolve it first.

⏱️3. Refund Eligibility Window (3 Days)

A refund may be requested, for any reason, within three (3) calendar days of the payment date.
  1. The window begins at the exact timestamp of the successful payment as recorded in our system.
  2. Calendar days include weekends and public holidays; the window is not extended for them.
  3. The payment timestamp recorded in our system is the authoritative reference in any dispute about timing.
  4. A request is considered received when it arrives at support@buildincairo.com, not when it was written or sent.
  5. Requests received after the three-day window are not eligible under this section, and are instead assessed under Section 4 (technical issues).
  6. The three-day window applies separately to each individual payment, including each renewal payment.

🛠️4. Technical Issue Claims and Required Evidence

Outside the three-day window, a refund may still be considered where a genuine, reproducible technical fault in our service prevents you from using what you paid for. Such claims must be evidenced.
  1. You must report the issue to support@buildincairo.com from the email address registered to the account.
  2. Your report must include clear screenshots that show the problem.
  3. Your report must also include a screen-recording video that demonstrates the problem occurring.
  4. The evidence must clearly show the affected feature, and the date and time at which the issue occurred.
  5. The evidence must relate to the account that made the payment.
  6. Claims submitted without the required evidence cannot be investigated and will be declined.
  7. You agree to provide any reasonable additional information we request in order to reproduce the issue.
  8. Evidence that is fabricated, edited, or knowingly misleading voids all refund eligibility and may result in immediate termination of the account without refund.

🔎5. Investigation and Resolution (72 Hours)

Our approach is resolution first: our aim is to fix the problem you reported, not simply to end the relationship.
  1. We acknowledge every refund request and begin our investigation promptly.
  2. Where the fault lies with our service, we will investigate and work to resolve it within seventy-two (72) hours.
  3. The 72-hour period is counted from the moment we receive complete evidence, not from your first message.
  4. If we request additional information, the 72-hour period pauses until that information is supplied.
  5. Once the issue has been fixed, we notify you in writing that the fix is live.
  6. You are then given a reasonable opportunity to verify the fix on your own account.
  7. If the fix resolves the issue, your subscription continues and no refund is due for that issue.
  8. If we cannot resolve the issue within a reasonable time, your request proceeds to Section 6.

✅6. Outcome of an Investigated Claim

  1. If the issue is proven genuine and, after it has been fixed, you still wish to cancel, a refund will be granted.
  2. If our investigation shows no fault on our side, or the reported issue cannot be reproduced, the request is declined with a written explanation.
  3. You may submit further evidence after a decline, and we will review it once more in good faith.
  4. Issues caused by factors outside our reasonable control are not grounds for a refund. These include, without limitation: outages, restrictions or policy changes on the Meta platforms (Facebook, Instagram, WhatsApp); changes to the Meta APIs; suspension or disabling of your own Meta or ad account by Meta; your internet connection; and your device or browser.
  5. Inability to use the service because required Meta permissions were revoked or never granted on your side is not grounds for a refund.
  6. Dissatisfaction with advertising results, campaign performance, or business outcomes is not grounds for a refund: we provide reporting and analytics tools, not advertising performance guarantees.

💳7. Processing of Approved Refunds

  1. Approved refunds are returned to the original payment method only.
  2. We cannot refund to a different card, wallet, bank account or person than the one used for the payment.
  3. We initiate approved refunds within seven (7) business days of approval.
  4. The time taken for the funds to appear in your account depends on your bank, card issuer or payment provider and is outside our control — typically five (5) to twenty-one (21) business days.
  5. Refunds are issued in the original currency of the transaction.
  6. We do not compensate for exchange-rate movements between the date of payment and the date of refund.
  7. Non-recoverable transfer, gateway or bank charges incurred on the original payment may be deducted from the refunded amount.
  8. Upon a refund being issued, the related subscription ends and paid features are disabled immediately.

🚫8. Non-Refundable Circumstances

The following are not eligible for a refund:
  1. Requests made after the three-day window that are not supported by the evidence required in Section 4.
  2. Periods of an annual plan that have already been used; pro-rata refunds of unused time are not offered unless required by law.
  3. Accounts terminated by us for breach of the Terms of Service, abuse, fraud or unlawful use.
  4. Requests arising solely from a failure to cancel before an automatic renewal took place.
  5. Custom, negotiated or enterprise agreements that carry their own written refund terms, which prevail over this Policy.
  6. Any amount already refunded, charged back, or otherwise reversed.

🔄9. Cancellation Is Not the Same as a Refund

  1. Cancelling a subscription stops future billing; it does not automatically refund payments already made.
  2. You may cancel at any time from your account settings or by contacting support.
  3. After cancelling, you keep access to paid features until the end of the period you already paid for.
  4. To avoid being charged for a renewal, cancel at least twenty-four (24) hours before the renewal date.
  5. Where a subscription renews automatically, the renewal payment starts its own three-day window under Section 3.

⚖️10. Chargebacks and Misuse of This Policy

  1. Please contact us before initiating a chargeback or payment dispute with your bank — the great majority of issues are resolved quickly and directly.
  2. A chargeback raised without first contacting us may result in immediate suspension of the account pending resolution.
  3. We will supply payment records, access logs and correspondence to the payment provider when responding to a dispute.
  4. Repeated refund requests across multiple accounts, or a pattern of subscribe-and-refund, may be treated as abuse of this Policy.
  5. We reserve the right to decline service to any person who abuses this Policy.

🗄️11. Your Data After a Refund

  1. Please export any reports or data you wish to keep before requesting a refund.
  2. Once a refund is issued, generated reports and paid features are no longer accessible.
  3. Retention and deletion of your remaining account data is governed by our Privacy Policy.
  4. Refunding a payment does not, by itself, delete your account; contact us if you also want deletion.

✉️12. How to Request a Refund

Send your request to support@buildincairo.com and include all of the following so we can process it without delay:
  1. The email address registered to your Adams Analytics account.
  2. The date and amount of the payment, and the payment method used.
  3. The reason for the request, stated clearly.
  4. Where the request relates to a technical issue: the screenshots and screen-recording video required by Section 4.
  5. We aim to acknowledge every request within one (1) business day.

⚖️13. Governing Terms and Changes to This Policy

  1. This Policy is governed by the laws of the Arab Republic of Egypt.
  2. We may update this Policy from time to time; the version published on this page is the current one.
  3. The version of this Policy in force on the date of your payment is the version that applies to that payment.
  4. If any provision of this Policy is found unenforceable, the remaining provisions continue in full effect.
  5. Questions about this Policy may be sent to support@buildincairo.com.